Here are Frequently asked Questions (FAQ’s) plus Terms and Conditions, policies and procedures.
Do you want to speak to someone?
Call our office: Lesley 07854 739285
•404 Error Message while trying to view videos
If you are getting this message it means your pc is trying to view a page that is not there. If you are a regular user of Choreographytogo you probably have links and cookies stored in your favourites from the old choreographytogo so your pc continues to keep trying to view these pages and not the new pages. You have to:-
a. Clear your cache – do a complete page refresh.
b. Try using another browser – FireFox, IE, GoogleChrome etc
c.Log in and Log out a few times
All the videos are working correctly our end and our tested daily. Please ensure you have completed the above steps. If you go into old emails from Choreography and try and use old links this will also give you 404 errors .
1. I have a MAC can I view your video. The videos on the site are saved in .wmv files
Yes of course but you need to download FLIP4MAC http://www.macupdate.com/info.php/id/17787/flip4mac-wmv-player
2. Can I watch the Videos anytime?
Yes, ensure you save them to your hard drive
•I need to talk to someone
Lesley@Choreographytogo.com or call 07854 739285 during UK office hours only.
•I’m having problems paying for an item or event
1.Check you are entering the correct card details and you have selected the correct card.
2.Check your address and postcodes are registered to the card you are trying to use.
•I’ve not had any confirmation of the event or qualification I have booked
1.The site automatically sends you a confirmation email. Please check your spam or trash box. If it has been deleted by mistake please email Lesley@Choreographytogo.com who will be happy to resend manually to you.
Workshop, Courses and Qualifications
When booking events and course please note the following points and policies
•Can I make a booking over the phone using my credit card?
We DO NOT take credit cards payments for any bookings over the phone. You can book on via the booking grid below or post a cheque – address below.
•I am not able to attend the workshop or complete the qualification I have booked, can I get a refund
Once a booking has been received and processed we are unable to refund- whatever the reason. Please make sure you are able to attend and complete a qualification before you book. If your qualification has been uploaded we are unable to refund your course fee. Please understand this is our policy across the board regardless of the reason.
•I’d like to transfer my booking to another course, workshop or venue.
We are unable to transfer your booking or hold it over to another workshop.
•I have booked and paid for an online qualification when will I receive my course material and when can I start my course.
These have to be processed manually so you may have to wait 24 hours before our staff get back to you with your course information. We respond only during office hours. Once a booking has been received the course has to be uploaded by ACTIVE IQ this could take up to 48 hours. Online courses are not “instant” you have to wait for your booking to be processed and registered and your course uploaded by Active IQ.
•All courses must be paid for in full 7 days before the course date.
If you have paid a deposit on a training course you must pay the course in full 7 days before the date. `Course deposits are non refundable.
Always check the website for updated information before you leave to attend your workshop or course. Occasionally venues and times or courses are changed or cancelled. You will be notified by email and updates posted on the website and Facebook. Please always check before travelling.
•I have booked onto a workshop and not had a confirmation email.
We do not send any confirmation details through the post. You will be emailed your venue details and confirmation, if you have not received one please check you have booked on using your correct email address, our email has not gone into your spam or trash folder, you have not deleted the email by mistake.
•I am travelling to a venue to attend a workshop that I have not been to before. Can you email me a map or send me hotel information.
We include the venue address, postcode and website on all of our confirmation emails, we do not supply maps of hotel information. Please google the venue or use AA route finder to get directions from where you are travelling from. You can also google hotels & BB’s in the local area to suit your budget.]
•I have telephoned the venue and the receptionist doesn’t know anything about the workshop I am attending there and have booked it through Choreographytogo.
We book venues with Fitness Managers, Studio Managers and Club Managers sometimes messages do not get through to the staff answering the phone at some venues.
•I am going to be late / or have to leave early is this OK.
This is entirely at your discretion. If you miss the beginning of a workshop it can be hard to catch up or you may miss important information.
•I am a member of REP’s where do I claim my points or CPD credits.
The workshops and trainings will be under Rachel Holmes / Choreographytogo on the REPS website if you are unable to find them please contact REPs or Skills Active direct. Rachel Holmes/ Choreographytogo is a recognised training provider with Active IQ.
•My employer or place of work would like to pay for my course
We can invoice you work or you can pay via purchase order. Please email Lesley@Choreographytogo.com
If you wish to book by cheque please make cheques payable to: Choreographytogo Ltd
Post to: 351 Cromford Road Langley Mill Nottingham NG16 4HA
•I’d like to find out more about a qualification
Please email Nicola@Choreographytogo.com Nicola is our main course tutor.
•What is your refund policy
We will exchange or refund any faulty good within 14 days – Please see our customer service page for more details.
•How long do I get to complete an online qualifications
You have 2 years from the date of purchase.
•Do you have any other queries?