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  • FAQ Help & Policies

    FAQ Help & Policies

    Here are Frequently Asked Questions (FAQ’s) plus Terms and Conditions, Policies & Procedures
    We operate a non refundable policy on courses, workshops and qualification purchases
    Please double check dates, times and suitability before booking.

    If you have purchased an online course and can’t find it. Follow these steps.

    1:Log into C2GO with the email you purchased with. (Many customers purchase courses with different email addresses so they have multiple accounts, make sure you log in with the email address you purchased the course with.

    2: How do I upgrade or downgrade my membership:

    Log into C2GO, click members area, click manage membership & subscription, adjust your membership here.

    3: Where do I find my course?

    Log into C2GO using the email address your purchased the course with. Click members area see the box and type in the course title, see the course dashboard.

     

    4: Do I need a laptop to view and take part in an online qualification?

    If you have purchased a Level 2, level 3 and Level 4 and will be taking part in the course live you will need  lap top, Tablet or desk top to take part. 

     

     

    Please see Frequently Asked Questions below:

    Visit our Online Programmes Help page to view instructions for resetting your password.
    Call /Text or Whats app  +07976 268672 (open during office hours UK GMT) or  use  the Choreographytogo Facebook Messenger 
    or email Lauren@KSFLGroup.com

    Click here to visit your members area. Visit our Online Programmes Help page to view more information on the Members Area and how to access your programmes.

     

     

    When you purchase a course you will be asked to create an account with your email and password. Remember these details and after purchase log into the site. You will then be directed to the member’s area where you will find your course. You may need to log in and out or change browsers to clear your cache.

     

    Step 1: Log Into your Account

    Step 2: Click My Account.

    Step 3: Click Memberships

    Step 4: See the Dashboard with your course.

     

    Also please check your email – often emails go to spam or trash, sometimes Hotmail and Gmail emails don’t get into your inbox.

     

    If you are getting this message it means your PC is trying to view a page that is not there. If you are a regular user of Choreographytogo you probably have links and cookies stored in your favourites from the old Choreographytogo so your PC continues to keep trying to view these pages and not the new pages. You may need to:-

     

    a. Clear your cache and do a complete page refresh

     

    b. Try using another browser – Firefox, Internet Explorer, Google Chrome etc

     

    c. Log in and log out a few times

     

    All the videos are working correctly at our end and are tested daily. Please ensure you have completed the above steps. If you go into old emails from Choreographytogo and try to use old links this will also give you 404 errors.

    1. Check you are entering the correct card details and you have selected the correct card.

    2. Check your address and postcodes are registered to the card you are trying to use.

    The site automatically sends you a confirmation email. Please check your spam or trash box. If it has been deleted by mistake please use the messenger app.
     
    Visit our Online Programmes Help page to view information on programme-specific private Facebook groups and how to access these.
     

    LIVE Workshops, Courses and Qualifications Including Fitness Pilates Certification and Level 3 & Level 4 Pilates Training Courses. If you would like an invoice for your employe to pay for your course there is a £30 admin fee

    When booking events and courses please note the following points and policies:

    We do not take credit card payments for any bookings over the phone. You can book on via the website.
     

    Once a booking has been received and processed we are unable to refund whatever the reason.

     

    Please make sure you are able to attend and complete a qualification before you book. Your course and qualification information is digital and will be uploaded upon booking so there are no refunds.

     

    Please understand this is our policy across the board regardless of the reason

    This is the official policy set out in writing and in our terms and conditions as set out as an official training provider governed by CIMSPA and ACTIVE IQ.

     

    Refund Policies are displayed clearly on the Choreographytogo.com Website.

    We are unable to transfer your booking or hold it over to another workshop.

    These have to be processed manually so you may have to wait 24 hours before our staff get back to you with your course information. We respond only during office hours. Once a booking has been received the course has to be uploaded by ACTIVE IQ this could take up to 48 hours. Online courses are not “instant” you have to wait for your booking to be processed and registered and your course uploaded by Active IQ. If you decide to ask for a refund for whatever reason for any Level 2 or Level 3 Qualification within 7 days you will be charged an admin fee of £75

     

    Always check the website for updated information before you leave to attend your workshop or course. Occasionally venues and times or courses are changed or cancelled. You will be notified by email and updates posted on the website and Facebook. Please always check before travelling.

    We do not send any confirmation details through the post. You will be emailed your venue details and confirmation, if you have not received one please check you have booked on using your correct email address, our email has not gone into your spam or trash folder, you have not deleted the email by mistake.
    We include the venue address, postcode and website on all of our confirmation emails, we do not supply maps or hotel information. Please google the venue or use AA route finder to get directions from where you are travelling from. You can also google hotels & BB’s in the local area to suit your budget.
    We book venues with Fitness Managers, Studio Managers and Club Managers sometimes messages do not get through to the staff answering the phone at some venues or reception staff.
    This is entirely at your discretion. If you miss the beginning of a workshop it can be hard to catch up or you may miss important information.
     

    The qualifications Choreographytogo offer are Active IQ (The Awarding Body) Level 2 and Level 3 Qualifications delivered in a blended format of eLearning and Live contact training days with one to one online support with your personal tutor.

     

    Choreographytogo is a recognised CIMSPA Partner, Offical Active IQ Training Provider.

     

    All national Level 2 and Level 3 Qualifications are recognised by REPS.

    We only accept credit card bookings made via the website.

    You have 2 years from the date of purchase.

    All Level 3 Pilates Courses delivered by registered Training Providers has to deliver the national syllabus. It is then up to the training provider how they decide to deliver the information.

     

    Choreographytogo delivers a blended approach with both eLearning, online, contact days and personalised one to one tutoring via digital.

     

    Upon booking the Level 3 the learner has instant access to the Level 3 eLearning Platform which has 40 hours of pre course learning. The learner is expected to sit the A and P exam on the 2nd day of the contact day and has 3 full contact days. After the contact day a portfolio has to be written and a 1-hour class filmed as part of the assessment. The learner has 2 years to complete and most candidates complete the learning, study, planning, reading, exams, teaching practice and portfolio in 16 to 20 weeks minimum.

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    23 Comments
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    Miranda Wilson
    Miranda Wilson
    2 years ago

    hI IS THERE A VIDEO FOR hiit 15?

    Lauren Smedley
    Admin
    2 years ago
    Reply to  Miranda Wilson

    Hey there are lots of free choreography HIIT workouts on the Rachel Holmes Youtube channel take a browse 🙂

    Jan Boylan
    2 years ago

    Hi. Do you still have the course- Pilates For Orthepaedic Conditions running?
    Thanks

    Lauren Smedley
    Admin
    2 years ago
    Reply to  Jan Boylan
    Leah
    Leah
    2 years ago

    Trying to register so I can buy a video but redirects me back to home page where I can’t find where to sign up for free account

    Lauren Smedley
    Admin
    2 years ago
    Reply to  Leah

    Hi Leah you can no longer purchase from the old videos, but you can choose from the selection of masterclasses in our dropdown menu for plenty of inspiration!

    Gail Simpson
    Gail Simpson
    2 years ago

    Hi Rachel, hope you’re well and enjoyed some much needed time off?
    I’m sorry I’ve not been doing any lives recently, I’ve went back to work full time and reopened the studio, I’m still doing a little bit of online so don’t seem to have any time but I’m doing a lot of the masterclasses and workshops on catch up.
    I’ve finally got around to watching the sciatica deep dive but it says the zoom password is wrong that I’ve been given and I can’t get access to it.
    Sorry to be a pain. Xx

    Lauren Smedley
    Admin
    2 years ago
    Reply to  Gail Simpson

    Hey Gail please copy and paste the password you have been given to make sure its exactly right, if you are still having problems please email lauren@ksflgroup.com

    keeley.payne
    keeley.payne
    2 years ago

    hi ya just did the mind body interval connected by my email from you through browser. I could see Rachel but could not hear a single thing. not sure at all why its first class iv done. i always do Rachels 6/7 mins tasters and access sound. was vey upset too not hear her instructions and am sure wonderful music. Kind regards Keeley Payne

    Lauren Smedley
    Admin
    1 year ago
    Reply to  keeley.payne

    Hi can you see this now Keeley?

    Claire gundry
    Claire gundry
    2 years ago

    Hi if you have the Active IQ L2 Adolescents qualification, And we have a L3 Pilates qualification or fitness Pilates can we take children in classes and if yes what ages? Or do we need to do another specific workshop? Thank you

    RachelLHolmes
    Admin
    2 years ago
    Reply to  Claire gundry

    hello 14 but you may wish to check your insurance

    tracey guest
    tracey guest
    1 year ago

    How can I access choreography videos I have purchased historically please? I can’t find anything linking me to my choreography. Thanks

    Lauren Smedley
    Admin
    1 year ago
    Reply to  tracey guest

    Hi you will need to login at http://www.choreographytogo.com/members-area using the email you would have set up your account with, if you have forgot your password you can click “forgot password” to reset this

    Sheila Preston
    Sheila Preston
    1 year ago
    Reply to  Lauren Smedley

    Hi Lauren, I just purchased the mini ball masterclass but its not showing in my members area, can you help?

    Sonia
    Sonia
    1 year ago

    Hi Rachel, could you send me some info about the level 2 physical activity course for children please? Is the mode of learning purely online or are there any video assessments or face to face assessments? And how long do I have to complete the course? Are there any manuals available or other resources?

    Julia Treglown
    Julia Treglown
    1 year ago

    I have not received the video replay of last Mondays Retro Aerobics with Rachel . I have purchased it but could not view it live . Can you send it to me please ? Thankyou

    Helen Tones
    Helen Tones
    1 year ago

    Can I please have a query answered on payment from a local Government facility via email

    RachelLHolmes
    Admin
    1 year ago
    Reply to  Helen Tones

    Hi I cant see any email from you please send to Rachel.com Thanks

    Sarah Lovatt
    Sarah Lovatt
    6 months ago

    Hi Liking the new website. I can log into everything on the members area, apart from Lift Lean. This takes me to the new LL 2023 training, but I am already LL trained. Accessed the LL Pump workshop fine, but just need the new LL Pump Logo, it isn’t on the dashboard in the workshop.

    Thanks
    Sarah Lovatt

    donna michael
    donna michael
    9 days ago

    Hi there. Have enrolled on the Hot Pilates course. Have downloaded the manual but when I’m trying to get to the next stage (videos etc) it’s saying this page doesn’t exist! Please help.

    Linda Preston
    Linda Preston
    3 days ago

    Hi, I have purchased, but cannot access :SOCIAL MEDIA Training & How To Create Your Digital Products & Develop Your Business  I’m beginning to wonder if you have withdrawn this course, as when I click through the page is blank. If so, I would like a refund please. Thanks. Linda Preston

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