Customer Service & Help

Below is a summary of our company commitments to our customers which will be kept under regular review by Choreographytogo Ltd  in light of experience and feedback.We will endeavour at all times to provide our customers with:

• A streamlined and supportive qualification service offering Level 2 and Level 3 Fitness Qualifications. We use the awarding body Active IQ and are a registered training provider with Active IQ
• A user-friendly and informative website and range of supporting materials for Fitness Instructors, Personal Trainers, Bootcamp Instructors and Group Exercise & Dance Teachers
• A dynamic technical team committed to providing qualifications, workshops, videos and training materials that are fit for purpose.
• An assurance that our business is conducted in a professional manner at all times, and offering you best value for money.
• A knowledgeable and supportive team.
• Amazing value for money
• Choreographytogo is a CIMSPA Partner Training Providor,
• We recommend CIMSPA and Fitness Professionals Insurance.

General support

We will endeavour at all times to:

• Deal with all telephone and e-mail enquiries the same working day (During UK Office hours)
• Ensure a respectful, friendly and supportive attitude at all times to customers.
• Listen to and respond positively, in respect of feedback and suggestion.

Please note – Sometimes emails go to spam or trash and we may miss your email so recommend you contact us via MESSENGER – All conversations all tracked and logged through the MESSENGER app.

Complaints

Due to the high standards, we expect of our staff and the service they should provide to our customers we don’t believe that we should have dissatisfied customers.

However, should a situation arise whereby you wish to complain about any aspect of Choreographytogo and/or the services we provide then please see the following:

If you are dissatisfied in any way with our services please put your complaint in writing to or call:

Rachel Holmes Rachel@Choreographytogo.com Director 07976 268672

If a complaint is in relation to a product ie Course/DVD/Online Video/Workbook/Event/ Please get in touch within 7 days of receiving the product or service.

If the complaint is in regard to a qualification  Level 2 Gym/ETM/Nutrition/5-16/Level 3 Pilates/Pre & Post/Nutrition/- Please put in writing within 28 days of purchasing your qualification if you have not completed the qualification.

To appeal an assessment result please click here to read our appeals procedure

For all enquires and admin queries:

rachel@ksflgroup.com

Office Number 07976 268672 – Direct Line to Rachel Holmes

The quickest way to reach us is via MESSENGER and you will receive the fastest response this way.

Please note we are contactable during UK office hours. Please check the FAQ’s section of the site as you may find the answer to your question on this page.

For website support and help desk contact.

lauren@ksflgroup.com

For Rachel Holmes Bookings, Diary, Presenting and Speaking schedule please contact:

Rachel@RAchelHolmes.com or What’s App 07976268672

Tweet Rachel @RachelHolmes

Facebook fb.com/Choreographytogo

To return any faulty goods

351 Cromford Road
Langley Mill
Nottinghamshire
NG16 4HA
United Kingdom

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