Customer Service & Help

Below is a summary of our company commitments to our customers which will be kept under regular review by Choreographytogo Ltd  in light of experience and feedback.We will endeavour at all times to provide our customers with:

General support

We will endeavour at all times to:

Please note – Sometimes emails go to spam or trash and we may miss your email so recommend you contact us via MESSENGER – All conversations all tracked and logged through the MESSENGER app.

Complaints

Due to the high standards we expect of our staff and the service they should provide to our customers we don’t believe that we should have dissatisfied customers.

However, should a situation arise whereby you wish to complain about any aspect of Choreographytogo and/or the services we provide then please see the following:

If you are dissatisfied in any way with our services please put your complaint in writing to or call:

Rachel Holmes Rachel@Choreographytogo.com Director

If a complaint is in relation to a product ie Course/DVD/Online Video/Workbook/Event/ Please get in touch within 7 days of receiving the product or service.

If the complaint is in regard to a qualification  Level 2 Gym/ETM/Under 5s/5-16/Level 3 Pilates/Pre & Post/Nutrition/- Please put in writing within 28 days of purchasing your qualification if you have not completed the qualification.

To appeal an assessment result please click here to read our appeals procedure

For all enquires and admin queries:

rachel@ksflgroup.com

Office Number 07976 268672 – Direct Line to Rachel Holmes

The quickest way to reach us is via MESSENGER and you will receive the fastest response this way.

Please note we are contactable during UK office hours. Please check the FAQ’s section of the site as you may find the answer to your question on this page.

For website support and help desk contact.

lauren@ksflgroup.com

For Rachel Holmes Bookings, Diary, Presenting and Speaking schedule please contact:

rachel@ksflgroup.com

Tweet Rachel @RachelHolmes

Facebook fb.com/Choreographytogo

To return any faulty goods

351 Cromford Road
Langley Mill
Nottinghamshire
NG16 4HA
United Kingdom

 

To view our privacy policy click here.

Latest News

Contact Us

For all events booking enquires and qualifications information contact:
rachel@choreographytogo.com
Office Number 07976 268672