If you have purchased an online course and can’t find it. Follow these steps.

1:Log into C2GO with the email you purchased with. (Many customers purchase courses with different email addresses so they have multiple accounts, make sure you log in with the email address you purchased the course with.

2: How do I upgrade or downgrade my membership:

Log into C2GO, click members area, click manage membership & subscription, adjust your membership here.

3: Where do I find my course?

Log into C2GO using the email address your purchased the course with. Click members area see the box and type in the course title, see the course dashboard.

4: Do I need a laptop to view and take part in an online qualification?

If you have purchased a Level 2, level 3 and Level 4 and will be taking part in the course live you will need  lap top, Tablet or desk top to take part. 

5: Social Media Groups & Platforms.

Choreographytogo  Ltd

Reserve the right to remove or block anyone from our social media groups and platforms that…

• • Violates group rules
  • Harassing or bullying other members
  • Posting spam or irrelevant content
  • Engaging in illegal activities.

 6: Fitness Pilates Certificate Update Policy
Purpose:
To ensure the highest standards of instruction and to maintain the integrity of the Fitness Pilates Class designation, instructors are required to participate in ongoing professional development.
Policy Overview:
Instructors who hold the Fitness Pilates Class title must participate in an approved Fitness Pilates update training workshop at least once every two years. This requirement is calculated from the date of completion of their initial Fitness Pilates training course.
Procedure:
1. Eligibility for Re-Certification: Instructors are eligible to enrol in the update training workshop anytime within the 24 months following the completion of their initial Fitness Pilates training.
2. Completion: Instructors must complete the approved update training workshop to maintain their certification and continue using the Fitness Pilates Class title.
3. Documentation: Upon completion of the update training, instructors must submit proof of their continued education to remain certified.
Consequences of Non-Compliance:
Failure to complete an approved update training workshop within the specified two-year period will result in the revocation of the right to use the Fitness Pilates Class title until such time as the necessary training is completed.

Changes to the Policy:
This policy is subject to review and amendment to adapt to evolving standards and requirements. All changes will be communicated to certified instructors in a timely manner.

7: Complaints Procedure 

Customer Complaint Procedure

Purpose:

Our commitment is to provide exceptional service. If you are dissatisfied with any aspect of our service, we encourage you to inform us so we can address your concerns.

Accessing the Complaint Procedure:

1. Submission of Complaint: Please submit your complaint by contacting our Customer Service team. You can reach us via:
   
   • Email: Rachel@Choreographytogo.com
   • Phone 07976 268672

1. Acknowledgment of Complaint: We will acknowledge receipt of your complaint within 3 business days.
2. Investigation Process: Your complaint will be thoroughly investigated. We strive to resolve complaints as quickly as possible and you will receive a response with our findings and proposed actions within 15 business days of your complaint being acknowledged.
3. Resolution: We will inform you of the outcome of the investigation.

Changes to the Complaint Procedure:

This procedure is periodically reviewed and updated as necessary to ensure effectiveness. Any changes will be communicated through our website.

8: Complaints Procedure regarding Qualifications. C2GO Complaints Procedure – new

9: Choreographytogo Equal Opportunities and Diversity Policy Choreographytogo Equal Opportunities and Diversity Policy