FAQ Help & Policies
Please see Frequently Asked Questions below:
When you purchase a course you will be asked to create an account with your email and password. Remember these details and after purchase log into the site. You will then be directed to the member’s area where you will find your course. You may need to log in and out or change browsers to clear your cache.
Step 1: Log Into your Account
Step 2: Click My Account.
Step 3: Click Memberships
Step 4: See the Dashboard with your course.
Also please check your email – often emails go to spam or trash, sometimes Hotmail and Gmail emails don’t get into your inbox.
If you are getting this message it means your PC is trying to view a page that is not there. If you are a regular user of Choreographytogo you probably have links and cookies stored in your favourites from the old Choreographytogo so your PC continues to keep trying to view these pages and not the new pages. You may need to:-
a. Clear your cache and do a complete page refresh
b. Try using another browser – Firefox, Internet Explorer, Google Chrome etc
c. Log in and log out a few times
All the videos are working correctly at our end and are tested daily. Please ensure you have completed the above steps. If you go into old emails from Choreographytogo and try to use old links this will also give you 404 errors.
2. Check your address and postcodes are registered to the card you are trying to use.
I hope you found this helpful!
LIVE Workshops, Courses and Qualifications Including Fitness Pilates Certification and Level 3 & Level 4 Pilates Training Courses.
When booking events and courses please note the following points and policies:
Please make sure you are able to attend and complete a qualification before you book. Your course and qualification information is digital and will be uploaded upon booking so there are no refunds.
Please understand this is our policy across the board regardless of the reason
This is the official policy set out in writing and in our terms and conditions as set out as an official training provider governed by CIMSPA and ACTIVE IQ.
Refund Policies are displayed clearly on the Choreographytogo.com Website.
Always check the website for updated information before you leave to attend your workshop or course. Occasionally venues and times or courses are changed or cancelled. You will be notified by email and updates posted on the website and Facebook. Please always check before travelling.
Choreographytogo is a recognised CIMSPA Partner, Offical Active IQ Training Provider.
All national Level 2 and Level 3 Qualifications are recognised by REPS.
Choreographytogo delivers a blended approach with both eLearning, online, contact days and personalised one to one tutoring via digital.
Upon booking the Level 3 the learner has instant access to the Level 3 eLearning Platform which has 40 hours of pre course learning. The learner is expected to sit the A and P exam on the 2nd day of the contact day and has 3 full contact days. After the contact day a portfolio has to be written and a 1-hour class filmed as part of the assessment. The learner has 2 years to complete and most candidates complete the learning, study, planning, reading, exams, teaching practice and portfolio in 16 to 20 weeks minimum.
hI IS THERE A VIDEO FOR hiit 15?
Hey there are lots of free choreography HIIT workouts on the Rachel Holmes Youtube channel take a browse 🙂
Hi. Do you still have the course- Pilates For Orthepaedic Conditions running?
Yes absolutely you can complete it online https://www.choreographytogo.com/product/fitness-pilates-for-ortho-offer/
Trying to register so I can buy a video but redirects me back to home page where I can’t find where to sign up for free account
Hi Leah you can no longer purchase from the old videos, but you can choose from the selection of masterclasses in our dropdown menu for plenty of inspiration!
Hi Rachel, hope you’re well and enjoyed some much needed time off?
I’m sorry I’ve not been doing any lives recently, I’ve went back to work full time and reopened the studio, I’m still doing a little bit of online so don’t seem to have any time but I’m doing a lot of the masterclasses and workshops on catch up.
I’ve finally got around to watching the sciatica deep dive but it says the zoom password is wrong that I’ve been given and I can’t get access to it.
Sorry to be a pain. Xx
Hey Gail please copy and paste the password you have been given to make sure its exactly right, if you are still having problems please email email@example.com
hi ya just did the mind body interval connected by my email from you through browser. I could see Rachel but could not hear a single thing. not sure at all why its first class iv done. i always do Rachels 6/7 mins tasters and access sound. was vey upset too not hear her instructions and am sure wonderful music. Kind regards Keeley Payne
Hi can you see this now Keeley?
Hi if you have the Active IQ L2 Adolescents qualification, And we have a L3 Pilates qualification or fitness Pilates can we take children in classes and if yes what ages? Or do we need to do another specific workshop? Thank you
hello 14 but you may wish to check your insurance
How can I access choreography videos I have purchased historically please? I can’t find anything linking me to my choreography. Thanks
Hi you will need to login at http://www.choreographytogo.com/members-area using the email you would have set up your account with, if you have forgot your password you can click “forgot password” to reset this
Hi Lauren, I just purchased the mini ball masterclass but its not showing in my members area, can you help?
Hi Rachel, could you send me some info about the level 2 physical activity course for children please? Is the mode of learning purely online or are there any video assessments or face to face assessments? And how long do I have to complete the course? Are there any manuals available or other resources?
I have not received the video replay of last Mondays Retro Aerobics with Rachel . I have purchased it but could not view it live . Can you send it to me please ? Thankyou
Can I please have a query answered on payment from a local Government facility via email
Hi I cant see any email from you please send to Rachel@Choreographytogo.com Thanks
Will you be getting more medium activation bands in soon ? Thanks Sandra
Hi Sandra I have small and large but don’t have any plans to buy in any more
Hi How do I access a VAT invoice for my employer please ?