FAQ Help & Policies
Please see Frequently Asked Questions below:
How do I recover or reset my password?
Visit our Online Programmes Help page to view instructions for resetting your password.
Do you want to speak to someone?
Call our office on 07976 268672 (open during office hours UK GMT) or submit a help ticket at https://help.rachelholmes.com/ – we respond Monday to Friday during Office Hours.
How do I access the Members Area?
Click here to visit your members area. Visit our Online Programmes Help page to view more information on the Members Area and how to access your programmes.
Have you just purchased an online course and not sure how to view it?
When you purchase a course you will be asked to create an account with your email and password. Remember these details and after purchase log into the site. You will then be directed to the member’s area where you will find your course. You may need to log in and out or change browsers to clear your cache.
Step 1: Log Into your Account
Step 2: Click My Account.
Step 3: Click Memberships
Step 4: See the Dashboard with your course.
Also please check your email – often emails go to spam or trash, sometimes Hotmail and Gmail emails don’t get into your inbox.
If you are getting this message it means your PC is trying to view a page that is not there. If you are a regular user of Choreographytogo you probably have links and cookies stored in your favourites from the old Choreographytogo so your PC continues to keep trying to view these pages and not the new pages. You may need to:-
a. Clear your cache and do a complete page refresh
b. Try using another browser – Firefox, Internet Explorer, Google Chrome etc
c. Log in and log out a few times
All the videos are working correctly at our end and are tested daily. Please ensure you have completed the above steps. If you go into old emails from Choreographytogo and try to use old links this will also give you 404 errors.
I’m having problems paying for an item or event.
1. Check you are entering the correct card details and you have selected the correct card.
2. Check your address and postcodes are registered to the card you are trying to use.
I’ve not received any confirmation of the event or qualification I have booked.
The site automatically sends you a confirmation email. Please check your spam or trash box. If it has been deleted by mistake please use the messenger app.
How do I access the private Facebook group for my programme?
Visit our Online Programmes Help page to view information on programme-specific private Facebook groups and how to access these.
I hope you found this helpful!
LIVE Workshops, Courses and Qualifications Including Fitness Pilates Certification and Level 3 & Level 4 Pilates Training Courses.
When booking events and courses please note the following points and policies:
Can I make a booking over the phone using my credit card?
We do not take credit card payments for any bookings over the phone. You can book on via the website.
I am not able to attend the workshop, training course or complete the qualification I have booked, can I get a refund?
Once a booking has been received and processed we are unable to refund whatever the reason.
Please make sure you are able to attend and complete a qualification before you book. Your course and qualification information is digital and will be uploaded upon booking so there are no refunds.
Please understand this is our policy across the board regardless of the reason
This is the official policy set out in writing and in our terms and conditions as set out as an official training provider governed by CIMSPA and ACTIVE IQ.
Refund Policies are displayed clearly on the Choreographytogo.com Website.
I’d like to transfer my booking to another course, workshop or venue.
We are unable to transfer your booking or hold it over to another workshop.
I have booked and paid for an online qualification when will I receive my course material and when can I start my course.
These have to be processed manually so you may have to wait 24 hours before our staff get back to you with your course information. We respond only during office hours. Once a booking has been received the course has to be uploaded by ACTIVE IQ this could take up to 48 hours. Online courses are not “instant” you have to wait for your booking to be processed and registered and your course uploaded by Active IQ. If you decide to ask for a refund for whatever reason for any Level 2 or Level 3 Qualification within 7 days you will be charged an admin fee of £75
Always check the website for updated information before you leave to attend your workshop or course. Occasionally venues and times or courses are changed or cancelled. You will be notified by email and updates posted on the website and Facebook. Please always check before travelling.
I have booked onto a workshop and not had a confirmation email.
We do not send any confirmation details through the post. You will be emailed your venue details and confirmation, if you have not received one please check you have booked on using your correct email address, our email has not gone into your spam or trash folder, you have not deleted the email by mistake.
I am travelling to a venue to attend a workshop that I have not been to before. Can you email me a map or send me hotel information?
We include the venue address, postcode and website on all of our confirmation emails, we do not supply maps or hotel information. Please google the venue or use AA route finder to get directions from where you are travelling from. You can also google hotels & BB’s in the local area to suit your budget.
I have telephoned the venue and the receptionist doesn’t know anything about the workshop I am attending there and have booked it through Choreographytogo.
We book venues with Fitness Managers, Studio Managers and Club Managers sometimes messages do not get through to the staff answering the phone at some venues or reception staff.
I am going to be late / or have to leave early, is this OK?
This is entirely at your discretion. If you miss the beginning of a workshop it can be hard to catch up or you may miss important information.
I am a member of REP’s, where do I claim my points or CPD credits?
The qualifications Choreographytogo offer are Active IQ (The Awarding Body) Level 2 and Level 3 Qualifications delivered in a blended format of eLearning and Live contact training days with one to one online support with your personal tutor.
Choreographytogo is a recognised CIMSPA Partner, Offical Active IQ Training Provider.
All national Level 2 and Level 3 Qualifications are recognised by REPS.
My employer or place of work would like to pay for my course.
We only accept credit card bookings made via the website.
How do I find out more about a qualification?
Please email Kelly@Choreographytogo.com.
How long do I get to complete an online qualification?
You have 2 years from the date of purchase.
I am interested in Level 3 Pilates and I have been looking at other Training Providers every course is delivered in different ways.
All Level 3 Pilates Courses delivered by registered Training Providers has to deliver the national syllabus. It is then up to the training provider how they decide to deliver the information.
Choreographytogo delivers a blended approach with both eLearning, online, contact days and personalised one to one tutoring via digital.
Upon booking the Level 3 the learner has instant access to the Level 3 eLearning Platform which has 40 hours of pre course learning. The learner is expected to sit the A and P exam on the 2nd day of the contact day and has 3 full contact days. After the contact day a portfolio has to be written and a 1-hour class filmed as part of the assessment. The learner has 2 years to complete and most candidates complete the learning, study, planning, reading, exams, teaching practice and portfolio in 16 to 20 weeks minimum.
Do you have any other queries?
Contact Rachel@Choreographytogo.com.
hI IS THERE A VIDEO FOR hiit 15?
Hey there are lots of free choreography HIIT workouts on the Rachel Holmes Youtube channel take a browse 🙂
Hi. Do you still have the course- Pilates For Orthepaedic Conditions running?
Thanks
Yes absolutely you can complete it online https://www.choreographytogo.com/product/fitness-pilates-for-ortho-offer/ ‎
Trying to register so I can buy a video but redirects me back to home page where I can’t find where to sign up for free account
Hi Leah you can no longer purchase from the old videos, but you can choose from the selection of masterclasses in our dropdown menu for plenty of inspiration!
Hi Rachel, hope you’re well and enjoyed some much needed time off?
I’m sorry I’ve not been doing any lives recently, I’ve went back to work full time and reopened the studio, I’m still doing a little bit of online so don’t seem to have any time but I’m doing a lot of the masterclasses and workshops on catch up.
I’ve finally got around to watching the sciatica deep dive but it says the zoom password is wrong that I’ve been given and I can’t get access to it.
Sorry to be a pain. Xx
Hey Gail please copy and paste the password you have been given to make sure its exactly right, if you are still having problems please email lauren@ksflgroup.com
Hi if you have the Active IQ L2 Adolescents qualification, And we have a L3 Pilates qualification or fitness Pilates can we take children in classes and if yes what ages? Or do we need to do another specific workshop? Thank you
hello 14 but you may wish to check your insurance