FAQ Help & Policies
Please see Frequently Asked Questions below:
When you purchase a course you will be asked to create an account with your email and password. Remember these details and after purchase log into the site. You will then be directed to the member’s area where you will find your course. You may need to log in and out or change browsers to clear your cache.
Step 1: Log Into your Account
Step 2: Click My Account.
Step 3: Click Memberships
Step 4: See the Dashboard with your course.
Also please check your email – often emails go to spam or trash, sometimes Hotmail and Gmail emails don’t get into your inbox.
If you are getting this message it means your PC is trying to view a page that is not there. If you are a regular user of Choreographytogo you probably have links and cookies stored in your favourites from the old Choreographytogo so your PC continues to keep trying to view these pages and not the new pages. You may need to:-
a. Clear your cache and do a complete page refresh
b. Try using another browser – Firefox, Internet Explorer, Google Chrome etc
c. Log in and log out a few times
All the videos are working correctly at our end and are tested daily. Please ensure you have completed the above steps. If you go into old emails from Choreographytogo and try to use old links this will also give you 404 errors.
2. Check your address and postcodes are registered to the card you are trying to use.
I hope you found this helpful!
LIVE Workshops, Courses and Qualifications Including Fitness Pilates Certification and Level 3 & Level 4 Pilates Training Courses.
When booking events and courses please note the following points and policies:
Please make sure you are able to attend and complete a qualification before you book. Your course and qualification information is digital and will be uploaded upon booking so there are no refunds.
Please understand this is our policy across the board regardless of the reason
This is the official policy set out in writing and in our terms and conditions as set out as an official training provider governed by CIMSPA and ACTIVE IQ.
Refund Policies are displayed clearly on the Choreographytogo.com Website.
Always check the website for updated information before you leave to attend your workshop or course. Occasionally venues and times or courses are changed or cancelled. You will be notified by email and updates posted on the website and Facebook. Please always check before travelling.
Choreographytogo is a recognised CIMSPA Partner, Offical Active IQ Training Provider.
All national Level 2 and Level 3 Qualifications are recognised by REPS.
Choreographytogo delivers a blended approach with both eLearning, online, contact days and personalised one to one tutoring via digital.
Upon booking the Level 3 the learner has instant access to the Level 3 eLearning Platform which has 40 hours of pre course learning. The learner is expected to sit the A and P exam on the 2nd day of the contact day and has 3 full contact days. After the contact day a portfolio has to be written and a 1-hour class filmed as part of the assessment. The learner has 2 years to complete and most candidates complete the learning, study, planning, reading, exams, teaching practice and portfolio in 16 to 20 weeks minimum.
Hi Rachel,
I was a member for many years and used to access videos and articles from you. I recently accessed the site and, much to my delight, discovered all the choreography I had bought. However, I’ve just logged on again and can no longer find/access them. Am I doing something wrong or, not doing something?
I’m teaching more classes again and looking for variations which they offered me.
Thanks for your help
Pam Parkinson
Ps please would it be possible to change my email address from:
pamparkinson@blueyonder.co.uk
To
pamparky10@gmail.com
Hi please pop and email to lauren@ksflgroup.com and she will sort it for you straight away!
Where is my choreography I purchased lots over time please email me an answer I have to leave to teach with no new ideas
Thank you
Hi please pop and email to lauren@ksflgroup.com and she will sort it for you straight away!
Hey love the videos but not all of them are playing have been experncies this over a few days now any suggestions many thanks
Hi Amanda Can you let us know which are not playing ?
Hey you can go and watch them at http://www.youtube.com/rachelholmes
Hi I understand if I have etm and insurance for step I don’t need to submit a video..is this correct?
yes but you wont get the Step Certification Certificate – but you are insured to teach step
Hi there, Do you have any recommendations for purchasing bands and mini balls as there are so many options?
Amazon and JLL Fitness are fantastic!
I note in this section it says that “Choreographytogo is NOT associated in any way with REPS.” however at the course details for Level 3 Mat instructor it says that 20 REP will be awarded. Can you clarify?
Hey Please email lauren@ksflgroup.com
Hi I also have this question as I imagine others do so please can you clarify here thanks
Hi, I recently signed up for the VIP fitness Pilates club but haven’t received any news or videos. Where do I access this? Thanks
Ho Please log into Choreographytogo.com with your email and password
click account
click memberships
and your VIP membership is there 🙂
Hi again, I have tried doing this and my VIP membership isn’t coming up on the memberships. I seem to have this problem all the time and I can’t understand why. I tend to put off going onto my VIP videos that I’m paying for because it never seems to work for me. I follow the steps you mentioned above without success.
Hey Gill can you pop an email to lauren@ksflgroup.com and she will get you set up today and sort out what the problem is?
Hello Rachel hope you and Logan are keeping well, just a quick question, where is all the old choreography gone what I purchased years ago? Love Jacque W xx
Hi Jacqueline it is in your “videos” area
Hi, how do I register for an account. Under choreography videos, it says not yet a member – register for a free account here and then takes me to a form, when I click submit, it keeps saying “you can not register with this form, please use the one found on the website instead”?!!? Please help, I would be very interested in purchasing choreography videos. Thank you, Mandyx
I can’t register, keeps saying use form on website
If you are still having trouble please email lauren@ksflgroup.com
If I have level 2 Gym Instructor and L3 PT am I eligible to teach liftlean. And where do you get suitable weight plates from? do you have a supplier?
Hi I am trying to access my purchased choreography videos and I cant find them, can you help please? There used to be a section in account for my choreography but I cant see it anymore?
Hey Tracey if you are still having trouble please email lauren@ksflgroup.com
Good morning i wonder if you could help?
I don’t seem to be able to access the month 12, 13, 14 and 15 videos.
Also i recently purchased the foam roller and spiky ball workshops but can’t find the recordings.
Your help would be much appreciated
Thanks
Lisa
Hey can you pop an email to lauren@ksflgroup.com please who will sort this right away?
Hi Lauren/Rachel, I’ve been trying for over a week to ask about getting a step video assessed using all sorts of email addresses and group messaging profiles for you, Rachel and C2G but I don’t know if it’s getting through as I’ve had no acknowledgement. Can you please help thanks.
Hi i believe this is all sorted Tracey?
Hi Rachel/Lauren hopefully just booked on Seniors workshop for this Friday 12 til 3.
Should I receive an automatic email saying i have booked?