Here are Frequently asked Questions (FAQ’s) plus Terms and Conditions, policies and procedures.
Do you want to speak to someone?
Call our office: Rachel 07976 268672 You will get through to Rachel
or Use the Messenger app on the Website for a fast response.
Have you just purchased and online course and not sure how to view it?
When you purchase a course you will be asked to create an account with your email and password. Remember these details and after purchase log into the site. You will then be directed to the member’s area where you will find your course. You may need to log in and out or change browsers to clear your cache.
•
If you are getting this message it means your pc is trying to view a page that is not there. If you are a regular user of Choreographytogo you probably have links and cookies stored in your favourites from the old choreographytogo so your pc continues to keep trying to view these pages and not the new pages. You have to:-
a. Clear your cache – do a complete page refresh.
b. Try using another browser – FireFox, IE, GoogleChrome etc
c.Log in and Log out a few times
All the videos are working correctly our end and our tested daily. Please ensure you have completed the above steps. If you go into old emails from Choreography and try and use old links this will also give you 404 errors .
•Watching Videos
1. I have a MAC can I view your video. The videos on the site are saved in .wmv files
Yes of course but you need to download FLIP4MAC http://www.macupdate.com/info.php/id/17787/flip4mac-wmv-player
2. Can I watch the Videos anytime?
Yes, ensure you save them to your hard drive
•I need to talk to someone
Rachel@Choreographytogo.com or call 07976 268672
•I’m having problems paying for an item or event
1.Check you are entering the correct card details and you have selected the correct card.
2.Check your address and postcodes are registered to the card you are trying to use.
•I’ve not had any confirmation of the event or qualification I have booked
1.The site automatically sends you a confirmation email. Please check your spam or trash box. If it has been deleted by mistake please use the messenger app.
LIVE Workshop, Courses and Qualifications
When booking events and course please note the following points and policies
•Can I make a booking over the phone using my credit card?
We DO NOT take credit cards payments for any bookings over the phone. You can book on via the website.
•I am not able to attend the workshop or complete the qualification I have booked, can I get a refund
Once a booking has been received and processed we are unable to refund- whatever the reason. Please make sure you are able to attend and complete a qualification before you book. If your qualification has been uploaded we are unable to refund your course fee. Please understand this is our policy across the board regardless of the reason.
•I’d like to transfer my booking to another course, workshop or venue.
We are unable to transfer your booking or hold it over to another workshop.
•I have booked and paid for an online qualification when will I receive my course material and when can I start my course.
These have to be processed manually so you may have to wait 24 hours before our staff get back to you with your course information. We respond only during office hours. Once a booking has been received the course has to be uploaded by ACTIVE IQ this could take up to 48 hours. Online courses are not “instant” you have to wait for your booking to be processed and registered and your course uploaded by Active IQ.
Always check the website for updated information before you leave to attend your workshop or course. Occasionally venues and times or courses are changed or cancelled. You will be notified by email and updates posted on the website and Facebook. Please always check before travelling.
•I have booked onto a workshop and not had a confirmation email.
We do not send any confirmation details through the post. You will be emailed your venue details and confirmation, if you have not received one please check you have booked on using your correct email address, our email has not gone into your spam or trash folder, you have not deleted the email by mistake.
•I am travelling to a venue to attend a workshop that I have not been to before. Can you email me a map or send me hotel information.
We include the venue address, postcode and website on all of our confirmation emails, we do not supply maps of hotel information. Please google the venue or use AA route finder to get directions from where you are travelling from. You can also google hotels & BB’s in the local area to suit your budget.
•I have telephoned the venue and the receptionist doesn’t know anything about the workshop I am attending there and have booked it through Choreographytogo.
We book venues with Fitness Managers, Studio Managers and Club Managers sometimes messages do not get through to the staff answering the phone at some venues or reception staff.
•I am going to be late / or have to leave early is this OK.
This is entirely at your discretion. If you miss the beginning of a workshop it can be hard to catch up or you may miss important information.
•I am a member of REP’s where do I claim my points or CPD credits.
Choreographytogo is NOT associated in any way with REPS. C2GO is a CIMSPA Partner and offers Active IQ Qualifications.
•My employer or place of work would like to pay for my course
We only accept credit card bookings made via the website.
•I’d like to find out more about a qualification
Please email Kelly@Choreographytogo.com
•What is your refund policy
We will exchange or refund any faulty good within 14 days – Please see our customer service page for more details.
•How long do I get to complete an online qualifications
You have 2 years from the date of purchase.
•Do you have any other queries?
Contact Rachel@Choreographytogo.com