Contact
If you need further support please submit a ticket by visiting our support website https://help.rachelholmes.com/ and one of our team will get back to you as soon as possible
Office Number 07976 268672
Please note we are contactable during UK office hours. Please check the FAQ’s section of the site as you may find the answer to your question on this page.
If you need further support please submit a ticket by visiting our support website https://help.rachelholmes.com/ and one of our team will get back to you as soon as possible
If you need further support please submit a ticket by visiting our support website https://help.rachelholmes.com/ and one of our team will get back to you as soon as possible
Please send any returns to:
351 Cromford Road
Langley Mill
Nottinghamshire
NG16 4HA
United Kingdom
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Still struggling to find my course details for the online I’m half way through can’t find link on page .
Regards
Olivia
CN you send a message with course details via choreographytogo Facebook messenger
Thanhs
Hi please pop and email to lauren@ksflgroup.com and she will sort it for you straight away!
Hi Lauren,
I can not access the strength and conditioning fitness Pilates workshop
Thank you
Julie Mcnamara
Has this been resolved Julie?
Hi im interested in purchasing some cheography, ive been teaching for years but just need some ideas
Yes of course how can I help
Absolutely check out http://www.choreographytogo.com and there are plenty of courses to choose from
Hi Rachel, I had a lot of choreography downloads. Just logged in tonight (haven’t logged in for a long time), and I seem to have lost all my downloads? Is there anyway I’m able to retrieve them as I never saved them to hard drive 🙁 Thanks Kelly
Hi Kelly Have you logged in OK?
Hi Kelly, please can you go to https://www.choreographytogo.com/my-c2go/my-videos/ and you should see a list of your videos here. We’ve also added a link to this on the members area if you have any online programmes with us you will see it there and we are just working on adding a link to the account page too.
Hiya rachel , I’m looking to do the level 3 matwork pilates diploma , I did an international fitness and sports therapy diploma level 3 many years ago , would this cover any if the elements in your course or would they have to be repeated,
Thankyou
Hi Kelly Is it Level 3 A and P? Please feel free to call me 07976 268672 with questions
Hi Rachel i can’t find my choreography ive purchsed over the years? Has it been deleted now? Heidi x
Hi Heidi, please can you go to https://www.choreographytogo.com/my-c2go/my-videos/ and you should see a list of your videos here. We’ve also added a link to this on the members area if you have any online programmes with us you will see it there and we are just working on adding a link to the account page too.
Hey. Really interested in the Step Course just wondering if you have a recommended supplier for the steps as I’m nit with a gym.
Hi Victoria we dont recommend a particular Step brand so go with the one that works for you 🙂
Hi, Are there links to videos for the classic Pilates positions and recommended FP basics referred to in the FP handbook ? Maybe I missed something?
Hi if you head to http://www.youtube.com/rachelholmes there is plenty of choreography there!
Hi Rachel I am trying to find all my choreography I’ve purchased over the years? Please can you let me know where to look. Heidi x
Hi Heidi please pop and email to lauren@ksflgroup.com and she will sort it for you straight away!
Hi Rachel It’s been a long time but can you enlighten me to where the packages I brought some time ago? One was Back Care online, another was Pilates package for ideas. I’m a bit confused!!
Tracey Amis
Hi Tracey they should all be on your members area?
Hello, I have signed up for the September Level 3 pilates. Online stuff all ok but was wondering when I receive the Active IQ manual and online info? Thanks, Katie
Hi Kelly will send this through to you before your training date
Hi can you let me know if you allow people to do the Fitness Pilates courses if they’re not a qualified pilates instructor yet? Thanks!
Hi Are you qualified to teach fitness? Please email lauren@ksflgroup.com for information
How do you book or do you still do the abroad fitcamps where do I find the details was looking for next year
Thanks
Hi Lucy which are you looking to attend?
Hi, We would like to purchase some equipment from you but as we are a company I cannot do via credit card, please advise if we could pay you via Bacs? many thanks
Hi Sue what would you like to purchase? Please email lauren@ksflgroup.com
hi, this looks really good. just wondering if the diploma i will receive upon completion is accredited worldwide?
baila
yes absolutley
Hi I want to do the L3 Pilates course but I already have some of the units within this qualification. Would there be a reduction in price and duration?
Hi Lisa Is it Level 3 A and P? Please feel free to call me 07976 268672 with questions
Hi Rachel et al – I’ve just ordered a Large FP T-shirt, but if there are any available, could you please send an XL instead? My order number is 45827. Thank you xxx
Hi, interested in your step course, would definitely want to get full certification through submitting a video. Would it cost more than the advertised price for this or would that be included?
Hi Wendy no the certificate is included in the course price
Hi, due to the current circumstances my mum and I are both at home together and would love to do it! We will be using the same laptop and resources ect, would we need to pay for two sets, we are wanting to do the L3 Virtual training pilates course on the 24th of April? x
Fantastic, yes as it is a full level 3 industry qualification you will need to pay per person.
Hi,
I would like to have a break from my membership how do I cancel my monthly subscription.?
According to here j gave no subscription but I pay monthly
Thanks
Heather Irwin
Thanks
Heather Irwin
Hey if you would like a break you are best to “pause ” your subscription in your members area. If you cancel on FP VIP you will be taken back to the beginning when you sign up again.
Hi I’ve been trying all last week to book on for activation band workshop with no luck something kept going wrong and now I can’t book at all, any chance of another if this is full maybe
Hi Tori yes sorry this course is now fully booked i will be booking in another
Hi, am i still able to book on to the Sit Fitness zoom course today? I have a zoom account and have always hosted so far, not joined a meeting. I will have to use my ipad and don’t get e-mails or messages on this. If you send me the meeting ID and password will I be able to log on through my account do you know. Many thanks.
Hi, I have booked for the online workshop how to launch a successful community classes…… I got the confirmation email fir my order, but no link or schedule, where do I found the workshop, watch it, download it?
Thanks
Hi if you login to your members area the course will be available to view there.
Hi Rachel, I have booked in for the back care course but won’t be able to view on Friday 17th July, I assume I can get this on-line to view later?
Hey Marilyn it is now on your dashboard to view, thanks
Hi Lauren I recently purcchased the replay of Seniors Strength & Safe Foam Rolling For Older Adults but when I click on it it says error. Could you please advise many thanks best wishes Karen
Hi can you email lauren@ksflgroup.com please?
Hey Karen i have checked and it is working fine please email lauren@ksflgroup.com if still having issues
How do i view my purchase, clicked onto membership and clicked on the Total body Strength Megamix but then there is nothing to watch?
I haven’t received the video recording for Retro Aerobics which I purchased but wasn’t able to view live . Will it be coming to my membership soon . Many thanks.