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    If you need further support please submit a ticket by visiting our support website https://help.rachelholmes.com/ and one of our team will get back to you as soon as possible

     

    Office Number 07976 268672 

     

    Please note we are contactable during UK office hours. Please check the FAQ’s section of the site as you may find the answer to your question on this page.

    If you need further support please submit a ticket by visiting our support website https://help.rachelholmes.com/ and one of our team will get back to you as soon as possible

     

    If you need further support please submit a ticket by visiting our support website https://help.rachelholmes.com/ and one of our team will get back to you as soon as possible

    Please send any returns to:

     

    351 Cromford Road
    Langley Mill
    Nottinghamshire
    NG16 4HA
    United Kingdom

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    57 Comments
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    olivia brook
    olivia brook
    5 years ago

    Still struggling to find my course details for the online I’m half way through can’t find link on page .
    Regards
    Olivia

    RachelLHolmes
    Admin
    5 years ago
    Reply to  olivia brook

    CN you send a message with course details via choreographytogo Facebook messenger
    Thanhs

    Lauren Smedley
    Admin
    5 years ago
    Reply to  olivia brook

    Hi please pop and email to lauren@ksflgroup.com and she will sort it for you straight away!

    julie mcnamara
    julie mcnamara
    1 year ago
    Reply to  Lauren Smedley

    Hi Lauren,
    I can not access the strength and conditioning fitness Pilates workshop
    Thank you
    Julie Mcnamara

    Lauren Smedley
    Admin
    1 year ago
    Reply to  julie mcnamara

    Has this been resolved Julie?

    Zara Riseborough
    5 years ago

    Hi im interested in purchasing some cheography, ive been teaching for years but just need some ideas

    RachelLHolmes
    Admin
    5 years ago

    Yes of course how can I help

    Lauren Smedley
    Admin
    5 years ago

    Absolutely check out http://www.choreographytogo.com and there are plenty of courses to choose from

    Kelly Butler
    Kelly Butler
    5 years ago

    Hi Rachel, I had a lot of choreography downloads. Just logged in tonight (haven’t logged in for a long time), and I seem to have lost all my downloads? Is there anyway I’m able to retrieve them as I never saved them to hard drive 🙁 Thanks Kelly

    RachelLHolmes
    Admin
    5 years ago
    Reply to  Kelly Butler

    Hi Kelly Have you logged in OK?

    RachelLHolmes
    Admin
    5 years ago
    Reply to  Kelly Butler

    Hi Kelly, please can you go to https://www.choreographytogo.com/my-c2go/my-videos/ and you should see a list of your videos here. We’ve also added a link to this on the members area if you have any online programmes with us you will see it there and we are just working on adding a link to the account page too.

    jacquib22
    jacquib22
    7 months ago
    Reply to  RachelLHolmes

    Hi Rachel/Lauren,

    I’ve been trying to cancel my Fitness Pilates VIP subscription, however the page won’t load the full list down far enough to get to it. I’ve tried a few times on different devices and it won’t go down far enough.
    Would you please cancel this subscription for me.

    Thank you,
    Jacqui Barker

    Tracy holden
    Tracy holden
    4 years ago
    Reply to  Kelly Butler

    Hiya rachel , I’m looking to do the level 3 matwork pilates diploma , I did an international fitness and sports therapy diploma level 3 many years ago , would this cover any if the elements in your course or would they have to be repeated,
    Thankyou

    RachelLHolmes
    Admin
    4 years ago
    Reply to  Tracy holden

    Hi Kelly Is it Level 3 A and P? Please feel free to call me 07976 268672 with questions

    Heidi Dunster
    Heidi Dunster
    5 years ago

    Hi Rachel i can’t find my choreography ive purchsed over the years? Has it been deleted now? Heidi x

    RachelLHolmes
    Admin
    5 years ago
    Reply to  Heidi Dunster

    Hi Heidi, please can you go to https://www.choreographytogo.com/my-c2go/my-videos/ and you should see a list of your videos here. We’ve also added a link to this on the members area if you have any online programmes with us you will see it there and we are just working on adding a link to the account page too.

    Victoria Brown
    5 years ago

    Hey. Really interested in the Step Course just wondering if you have a recommended supplier for the steps as I’m nit with a gym.

    RachelLHolmes
    Admin
    5 years ago
    Reply to  Victoria Brown

    Hi Victoria we dont recommend a particular Step brand so go with the one that works for you 🙂

    LOUISE HOLLAND
    LOUISE HOLLAND
    5 years ago

    Hi, Are there links to videos for the classic Pilates positions and recommended FP basics referred to in the FP handbook ? Maybe I missed something?

    Lauren Smedley
    Admin
    5 years ago
    Reply to  LOUISE HOLLAND

    Hi if you head to http://www.youtube.com/rachelholmes there is plenty of choreography there!

    Heidi Dunster
    Heidi Dunster
    5 years ago

    Hi Rachel I am trying to find all my choreography I’ve purchased over the years? Please can you let me know where to look. Heidi x

    Lauren Smedley
    Admin
    5 years ago
    Reply to  Heidi Dunster

    Hi Heidi please pop and email to lauren@ksflgroup.com and she will sort it for you straight away!

    Tracey Amis
    Tracey Amis
    4 years ago

    Hi Rachel It’s been a long time but can you enlighten me to where the packages I brought some time ago? One was Back Care online, another was Pilates package for ideas. I’m a bit confused!!
    Tracey Amis

    Lauren Smedley
    Admin
    4 years ago
    Reply to  Tracey Amis

    Hi Tracey they should all be on your members area?

    Katie Hudson
    Katie Hudson
    4 years ago

    Hello, I have signed up for the September Level 3 pilates. Online stuff all ok but was wondering when I receive the Active IQ manual and online info? Thanks, Katie

    Lauren Smedley
    Admin
    4 years ago
    Reply to  Katie Hudson

    Hi Kelly will send this through to you before your training date

    Laura
    Laura
    4 years ago

    Hi can you let me know if you allow people to do the Fitness Pilates courses if they’re not a qualified pilates instructor yet? Thanks!

    Lauren Smedley
    Admin
    4 years ago
    Reply to  Laura

    Hi Are you qualified to teach fitness? Please email lauren@ksflgroup.com for information

    lucy
    lucy
    4 years ago

    How do you book or do you still do the abroad fitcamps where do I find the details was looking for next year

    Thanks

    Lauren Smedley
    Admin
    4 years ago
    Reply to  lucy

    Hi Lucy which are you looking to attend?

    Sue
    Sue
    4 years ago

    Hi, We would like to purchase some equipment from you but as we are a company I cannot do via credit card, please advise if we could pay you via Bacs? many thanks

    Lauren Smedley
    Admin
    4 years ago
    Reply to  Sue

    Hi Sue what would you like to purchase? Please email lauren@ksflgroup.com

    baila
    baila
    4 years ago

    hi, this looks really good. just wondering if the diploma i will receive upon completion is accredited worldwide?
    baila

    RachelLHolmes
    Admin
    4 years ago
    Reply to  baila

    yes absolutley

    Lisa ford
    Lisa ford
    4 years ago

    Hi I want to do the L3 Pilates course but I already have some of the units within this qualification. Would there be a reduction in price and duration?

    Lauren Smedley
    Admin
    4 years ago
    Reply to  Lisa ford

    Hi Lisa Is it Level 3 A and P? Please feel free to call me 07976 268672 with questions

    alison2
    alison2
    4 years ago

    Hi Rachel et al – I’ve just ordered a Large FP T-shirt, but if there are any available, could you please send an XL instead? My order number is 45827. Thank you xxx

    Wendy Card
    4 years ago

    Hi, interested in your step course, would definitely want to get full certification through submitting a video. Would it cost more than the advertised price for this or would that be included?

    Lauren Smedley
    Admin
    4 years ago
    Reply to  Wendy Card

    Hi Wendy no the certificate is included in the course price

    Fenella
    Fenella
    4 years ago

    Hi, due to the current circumstances my mum and I are both at home together and would love to do it! We will be using the same laptop and resources ect, would we need to pay for two sets, we are wanting to do the L3 Virtual training pilates course on the 24th of April? x

    Lauren Smedley
    Admin
    4 years ago

    Fantastic, yes as it is a full level 3 industry qualification you will need to pay per person.

    heather
    heather
    3 years ago

    Hi,
    I would like to have a break from my membership how do I cancel my monthly subscription.?
    According to here j gave no subscription but I pay monthly
    Thanks
    Heather Irwin
    Thanks
    Heather Irwin

    Lauren Smedley
    Admin
    3 years ago
    Reply to  heather

    Hey if you would like a break you are best to “pause ” your subscription in your members area. If you cancel on FP VIP you will be taken back to the beginning when you sign up again.

    Tori
    Tori
    3 years ago

    Hi I’ve been trying all last week to book on for activation band workshop with no luck something kept going wrong and now I can’t book at all, any chance of another if this is full maybe

    Lauren Smedley
    Admin
    3 years ago
    Reply to  Tori

    Hi Tori yes sorry this course is now fully booked i will be booking in another

    Sarah Shipp
    Sarah Shipp
    3 years ago

    Hi, am i still able to book on to the Sit Fitness zoom course today? I have a zoom account and have always hosted so far, not joined a meeting. I will have to use my ipad and don’t get e-mails or messages on this. If you send me the meeting ID and password will I be able to log on through my account do you know. Many thanks.

    Lisandra Sanchez Cros
    Lisandra Sanchez Cros
    3 years ago

    Hi, I have booked for the online workshop how to launch a successful community classes…… I got the confirmation email fir my order, but no link or schedule, where do I found the workshop, watch it, download it?

    Thanks

    Lauren Smedley
    Admin
    3 years ago

    Hi if you login to your members area the course will be available to view there.

    Marilyn Morgan
    Marilyn Morgan
    3 years ago

    Hi Rachel, I have booked in for the back care course but won’t be able to view on Friday 17th July, I assume I can get this on-line to view later?

    Lauren Smedley
    Admin
    3 years ago
    Reply to  Marilyn Morgan

    Hey Marilyn it is now on your dashboard to view, thanks

    Karen REDFERN
    Karen REDFERN
    3 years ago

    Hi Lauren I recently purcchased the replay of Seniors Strength & Safe Foam Rolling For Older Adults but when I click on it it says error. Could you please advise many thanks best wishes Karen

    Lauren Smedley
    Admin
    3 years ago
    Reply to  Karen REDFERN

    Hi can you email lauren@ksflgroup.com please?

    Lauren Smedley
    Admin
    3 years ago
    Reply to  Karen REDFERN

    Hey Karen i have checked and it is working fine please email lauren@ksflgroup.com if still having issues

    Chris Taylor
    Chris Taylor
    3 years ago

    How do i view my purchase, clicked onto membership and clicked on the Total body Strength Megamix but then there is nothing to watch?

    Julia Treglown
    Julia Treglown
    1 year ago

    I haven’t received the video recording for Retro Aerobics which I purchased but wasn’t able to view live . Will it be coming to my membership soon . Many thanks.

    jane hodge
    jane hodge
    6 months ago

    Hi I ordered the fitness pilates for older adults and seated seniors course yesterday but it is not in my memberships yet, when will it be there? Thanks, Jane hodge

    Kellie Doyle
    Kellie Doyle
    3 months ago

    Hi I have two courses and can see them both in my account but one of the links is not working, it says im unauthorised to read it. could you look into for me please.

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