Introduction
Thank you for shopping at Choreography To Go Ltd. We value your business and strive to meet your expectations with every product we sell. Our return policy is designed to be simple and hassle-free. Please find the details below:
1. Return Eligibility and Timeframe
1.1 Digital, downloadable and/or subscription products purchased fromChoreography To Go Ltd are not eligible for a refund once purchased.
1.2 Physical products can be returned up to 14 days after the date of purchase. Return requests must be made in writing and sent via email to: Lauren@choreographytogo.com
1.3 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Items
2.1 All returned items must be in their original condition, unused, and free from any signs of wear and tear.
2.2 Items must include all original accessories, manuals, and packaging materials.
3. Refund, Exchange, or Store Credit – Physical goods only
3.1 Customers can choose between a refund, an exchange, or a store credit for physical products.
3.2 Refunds will be processed to the original payment method used during the purchase.
3.3 For exchanges, please specify the new item you wish to receive if applicable.
4. Return Process
4.1 To initiate a return of a physical product, please contact our customer service via email (lauren@choreographytogo.com) within 14 days of purchase.
4.2 Provide the order number and reason for the return.
4.3 Follow the instructions provided by the customer service team to ship back the item(s).
5. Special Cases
5.1 Damaged or Defective Items
5.1.1 If you receive an item that is damaged or defective, please report it within 14 days of delivery.
5.1.2 We will arrange for a replacement or refund as per your preference.
5.2 Final Sale Items
5.2.1 Items marked as “Final Sale” are not eligible for return or exchange.
5.3 Gift Returns
5.3.1 Gifts can be returned by the recipient following the same process as above. Gift returns will be issued as store credit.
6. Communication and Customer Service
6.1 Our policy is always accessible at [Website Link].
6.2 For any queries or assistance, feel free to contact our customer service team at lauren@choreographytogo.com
7. Legal Compliance
7.1 This return policy complies with the applicable legal regulations in the United Kingdom.
7.2 Customers are encouraged to read and understand this policy before making a purchase.
Conclusion
Thank you for your understanding and cooperation. We hope to continue serving you with quality products and excellent customer service.